Business Support Capsules

Managing Business During Difficult times

This world is full of uncertainty. The recent COVID epidemic and its effect on industry and economy needs no elaboration. This is not over yet and no one know when. And this may not be the last one in the Crisis series. The business community and particularly the SMEs look for answers on how to protect their companies, adjust operations and lead their employees through an uncertain period. We provide customised and tailor made capsules.

Capsule 1

Leadership in a Crisis Situation

Among so many issues that the Companies face during such periods, the leadership plays a very significant role. Under such situations the Leaders need to stand for long term goals and values that will sustain the company through difficult times and for the future too. Good leadership skills and organizational capabilities give leaders the best chance of getting ahead of events rather than reacting to them. While uncertainty makes it further difficult for leaders to take decisions, we mentor them to operate from a position of clarity through rational approach. Positive and effective leadership not only helps navigate crisis but rebuild and forge ahead in moments of ambiguity. Some of the major areas that we provide specific support are as under.

01

Reinforcing Directions

Leaders face two type of strategic Challenges. One, how to survive during the Crisis and two, how to capitalize on the new opportunities being thrown by the Crisis.

02

Making decisions

Decisions during crisis depend upon a lot more information than in the normal situation. A rigor needs to be followed in terms of gathering detailed information to address the ambiguity, volatility and complexity.

03

Demonstrating empathy

At this stage the employees are going through a very stressful life. The fear of separation, cutting of salaries work life conflicts while working from home and so on. The leadership needs to be mindful of this.

04

Communicating effectively.

This is the most important aspect of leadership during difficult times. Beyond a point only the feel-good talk does not give results. The communication has to be honest, fair and reassuring. We work along with Companies to create a communication plan.

05

Protecting your Company Culture

This is one thing which needs to be protected at all cost and unfortunately in most of the cases, this is the first causality. Crisis does not last forever and the Companies cannot afford to lose value that has been built over years.

Capsule 2

Aligning Operations

Reconfiguring Sales Strategy

During Crisis, especially like the COVID epidemic, the market turns from Demand constrained to Supply constrained. Most of the demand is driven through the eCommerce. Supply and logistics become the new problem. Sale paradigm completely changes and may have to be reconfigured based on product to product.

Managing Teams and WFH

Remote work for agile teams requires a considerable shift in work culture. Working remotely teams need to make a more conscious effort determining how you communicate is just as important as what’s being said, and it needs to be done confidently, consistently, and reliably. WFM diminishes the line between professional and personal lives.

Leveraging Technology

As workplaces mandate that employees work from home, universities shift fully to online teaching, restaurants transition to online ordering and delivery, and automakers shut down their plants, we’re seeing the most rapid organizational transformation in the history of the modern firm.

Staying in Touch with Customers:

Managing Costs

Leveraging Govt. help and subsidies

The Govt offers variety of support during such critical times like, subsidy, interest waivers, tax waivers etc. The firms do not understand as how to fully leverage these facilities. We support and coordinate for such support provided by the Government.

Capsule 3

Preparing for Recovery post crisis

As economies reopen after forced shutdowns, managers around the world are faced with a dual challenge: keeping the workforce safe while at the same time preserving business viability in an evolving and volatile market. How should businesses start to design their “new normal” at this time of heightened uncertainty? Post Crisis, the markets may not be the same again. This needs evaluating strategic options that are in line with current Business. It may entail changing the product line or diversification to make the business more risk proof.